Step 1: Contact appropriate school staff
The most direct route to resolving a concern is for parents/guardians to first conference directly with the involved party (teacher, coach, etc).
Step 2: Contact campus administrator
Campus administrators are responsible for the school's operations. They can clarify and explain school policies and procedures. If necessary, conference with involved parties can be arranged and a suitable solution can be reached.
Formal Complaint Process - Level 1
If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the following:
- Students and parents shall file Level One complaints with the campus principal within 15 days of the date of the incident.
- The appropriate administrator shall investigate as necessary and schedule a conference with the student or parent within ten days after receipt of the complaint.
- The original Level One Complaint form must be completed.
Formal Complaint Process - Level 2
If the student or parent did not receive the relief requested at Level One or if the time for a response has expired, the student or parent may request a conference with the superintendent or designee to appeal the Level One decision.
- The appeal must be filed in writing, on a form provided by the District, within 10 days of the date of the written Level One response or, if no response was received, within 10 days of the Level One response deadline.
- Written response within 10 days regarding decision at Level Two.
Step 3: Request School Board Hearing
- The Level Two decision may be appealed to the Board of Trustees.
- Written appeal must occur within 10 days of Level Two response.
Formal Complaint Process - Level 3
If the student or parent did not receive the relief requested at Level Two or if the time for a response has expired, the student or parent may request a conference with the superintendent or designee to appeal the Level Two decision.
- Time, date and location will be provided to the complainant.
- All records will be included from Levels One and Two.
- The Board will hear the complaint; but may not respond which upholds the administrative decision at Level Two.